11/08/2007

Twelve Conflict Resolution Skills

CRN explains twelve skills "which may be relevant to solving any conflict. Pick and choose the skill - or skills - appropriate to your particular issue or crisis.Once you achieved some expertise with Conflict Resolution, you will have gained the following learning outcomes:

"1. The win/win approach
Identify attitude shifts to respect all parties' needs.

"2. Creative response
Transform problems into creative opportunities.

"3. Empathy
Develop communication tools to build rapport. Use listening to clarify understanding.

"4. Appropriate assertiveness
Apply strategies to attack the problem not the person.

"5. Co-operative power
Eliminate "power over" to build "power with" others.

"6. Managing emotions
Express fear, anger, hurt and frustration wisely to effect change.

"7. Willingness to Resolve
Name personal issues that cloud the picture.

"8. Mapping the conflict
Define the issues needed to chart common needs and concerns.

"9. Development of options
Design creative solutions together.

"10. Introduction to negotiation
Plan and apply effective strategies to reach agreement.

"11. Introduction to mediation
Help conflicting parties to move towards solutions.

"12. Broadening perspectives
Evaluate the problem in its broader context."

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1 comment:

Anonymous said...

If the law states that parenting classes and mediation is required before both clients are aloud to go in front of the judge, than how does a judge let one party take the other party to court on more than 5 occassions, firvilously, and still has not been required to take parenting classes? Is this normal or against the law? I don't see the purpose of the law if a judge is not going to require it. Thanks