12/03/2007

Tips on Resolving Conflict

"Here are a few tips...for resolving conflict in your workplace and professional life:

"Don't be afraid of conflict...because conflict is a part of nature, a part of life...Consider conflict a way of learning to see things more clearly.

"Abandon the concept of winning and losing when faced with conflict. Instead, adopt a strategy of resolution...

"Be flexible...

"Avoid negative or confrontational language...try using positive language that disarms rather than confronts, such as 'I understand your position and...' or 'I can see your point and here is where I'm coming from...'

"Talk through the situation with a neutral party...

"Think of redirecting the energy toward a common target. Look for similarities in your positions rather than focusing on your differences...

Find something to distract you from the conflict...clear your mind, reevaluate your position, and perhaps come back to it with a fresh vision of what needs to be done to resolve the matter."

From the Beliefnet "From the Masters Newsletter

2 comments:

Kim@Laughsheal.com said...

This is really well-written as I particularly enjoy articles on resolving conflict, being a facillitator of such, and fully agree with your helpful article!

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